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FAQs, Terms and Conditions Shipping Order Processing and Shipping:
Delivery Confirmation: Unless requested, orders are not shipped requiring signature for delivery Non-compliant addresses: If you provide a shipping address that does not meet FedEx or UPS requirements and Cagestore is charge the $8 fee by FedEx or UPS, you will be charged this fee via your credit card. Shipping Fees: All shipping fees are subject to be finalized prior to an order being processed. In the event that an order requires additional shipping fees, we will contact you for approval prior to shipment. Martin's Cages do not qualify for free shipping Cagestore.com will assist you in placing a damage claim with the shipping company or in returning any damaged or defective items to the manufacturer for replacement. In most cases, we will have the manufacturer contact you directly to schedule a pick up of the defective product and confirm your replacement shipment. Prior to returning defective or damaged merchandise, please contact via our Contact Form on this website. All claims must be made within 5 days of receiving your merchandise. All returns must be unused and in the original manufacturer’s packaging. In order to place a claim with the shipping company, all damaged products must have original packaging. For all other returns, customer is responsible for return shipping and return shipping fees and will be charged a 25% restocking fee. Shipping fees are not refundable. All returns must be returned within 7 days of Cagestore granting approval. Special orders are not returnable. Credit will be given only after merchandise is inspected and found to be in resalable condition per manufacturers' policies. Return policies may vary by manufacturer and are subject change without notice. Credit will be paid in the form of a company check and issued within 10 business days of merchandise inspection. Cancellation Policy Cancellation requests must be made through your account or through our Contact Form on this website. After receiving your request, we will check on the status of your order with the manufacturer to see if they are able to cancel. If they can cancel your order, we will reply via email with an Order Cancellation Number for your records. Your order cannot be cancelled if it has already shipped, or is a special order item. Shipments refused without an Order Cancellation Number will be subject to an automatic 25% restocking fee, shipping fees and any return shipping costs. Shipping fees will not be refunded for refused or cancelled orders. Special order items refused or returned will not be refunded, and will be subject to additional shipping charges if you wish them reshipped. Any credit due will be given only after merchandise is inspected and found to be in resalable condition. Credit will be paid in the form of a company check and issued within 10 business days of merchandise inspection. IMPORTANT: Your order is not cancelled until you receive an Order Cancellation Number from us. To avoid misunderstandings, we do not accept order cancellation requests by phone or voicemail. Also, do not assume that your order is cancelled just because you send us an email. Emails are sometimes lost due to the volume we receive. We will generally reply within 24-48 hours that your request is being processed. Product Descriptions Cagestore.com
relies of manufacturers and third parties for product descriptions, images and
photos. We do not warrant that
product descriptions or other content on this website are accurate, complete,
reliable, current or error-free.
If a product is listed with an incorrect price, shipping terms, or
product information due to typographical error or error in pricing or any other
error we have the right to refuse or cancel any orders listed or processed for
an incorrect price. In the event
that you were charged for the purchase and your order is cancelled, we will
immediately issue a create to your credit card account for the amount of the charge. Disclaimer
of Warranties CAGESTORE.COM MAKES NO REPRESENTATIONS OR WARRANTIES,
EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR WEBSITE.
EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES,
EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR WEBSITE,
INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL CAGESTORE.COM, ITS DIRECTORS,
OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT,
CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD. At no
time will Cagestore.com be responsible for fulfilling warranty terms or meeting
guarantee terms from manufacturers. Should you encounter a problem with your
warranted merchandise, please contact the manufacturer directly. If you need
assistance with contact information for a manufacturer, you many contact us via
our contact form on this website to request the information. Links to
Third Party Sites Cagestore.com’s website contains links to third party
websites over which we have no control. Privacy policies on such linked sites
may be different from our privacy policy. You access such linked sites at your
own risk. You should always read the privacy policy of a linked site before
disclosing any personal information on such site. Disclaimer of Warranties |
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